Introduction to O'Gorman Joinery
Established in 1992 in County Dublin, O'Gorman Joinery has built a reputation for excellence over more than three decades. Still based in their original Dublin location, the company specialises in manufacturing a comprehensive range of architectural joinery and bespoke cabinetry, covering almost everything made from timber in classic, traditional and contemporary styles.
The Supply Chain Challenge
O'Gorman Joinery's location in Dublin's city centre provided excellent access to suppliers, with numerous options available within a 5-mile radius. However, having this much choice brought unexpected operational issues that were negatively impacting their productivity and efficiency.
The company faced:
- Multiple supplier relationships requiring constant management.
- Mountains of paperwork from various vendors creating administrative burden.
- Numerous deliveries throughout the week, each requiring valuable time from the team to check in and verify.
- Time-consuming ordering processes across different platforms and systems.
- Price checking across multiple suppliers to ensure competitive rates.
- The fragmented supplier network was eating into their productive hours and creating unnecessary stress in their daily operations.
How Ultrimax Transformed Their Operations
Ultrimax has been supporting O'Gorman Joinery for nearly 2 years now, this partnership has developed into a sound working relationship built on trust and reliability.
"When we first met Stephen and his team, it was clear they were spending far too much time managing suppliers instead of focusing on their craft. Our trade portal was designed specifically to solve this problem - giving businesses like O'Gorman Joinery back their most valuable resource: time. The success we've seen with Stephen's operation demonstrates exactly why we developed this Total Paint Shop Support approach."- Bruce Hoare, Head of Commercial, Ultrimax
The implementation process was straightforward and customer-focused:
-
Portal Setup - First, Stephen's personalised trade portal was established, providing him with visual account management capabilities. This eliminated the need for traditional paperwork and gave him complete control over his ordering and account information in one centralised location.
-
Bespoke Special Pricing – The portal was configured with special pricing for spray equipment, allowing Stephen to access competitive rates instantly and make informed purchasing decisions to improve his paint shop workflow.
-
O’Gorman Joinery’s Favourites – By signing up for our trade portal, we were able to set up 'favourites' on Stephen's portal, for items that were ordered frequently. Transforming routine ordering into a simple, one-click process. This feature alone reduced ordering time from minutes to seconds.
-
Streamlined deliveries - one delivery per order cycle and minimal paperwork, dramatically reducing the administrative burden.
The Transformational Results
The user-friendly, Ultrimax website has given Stephen something invaluable - his time back. The portal's intuitive design means that ordering has become a one-click process for regular items, while the comprehensive product range ensures all paint shop needs are met from a single source. In addition, items ordered before 2pm are dispatched on the same day from our depot in Antrim.
"The Trade portal is very user friendly well done to Bruce and the team."
- Stephen O'Gorman, Managing Director, O'Gorman Joinery
Looking Forward
The partnership between Ultrimax and O'Gorman Joinery demonstrates the power of simplifying complex supply chains. By providing a single-source solution through an intuitive trade portal, Ultrimax has transformed what was once a time-consuming, multi-vendor challenge into a streamlined, efficient process.
The success of this implementation showcases how the right technology platform can free businesses to focus on their core competencies while ensuring their supply needs are met reliably and efficiently.
If you're based in the UK or Ireland and looking to streamline your ordering process and eliminate the hassles of managing multiple suppliers, click here discover how Ultrimax's trade portal can transform your paint shop operations or contact us for more information.